Villa Stella
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Booking Terms and Conditions

These Booking Conditions are a contract between the private accommodation renter (Stela Vela from Podgora, I. G. Kovačić) - hereinafter referred to as: Renter, and the Guest - accommodation user who confirms the accommodation reservation on the villa-stella.hr or villa-stella.eu websites.

1. Offer

You can send your inquiry directly via this page (villa-stella.hr or villa-stella.eu) or via e-mail or phone. Upon request, we send an offer according to the requested requirements, or if we are not able to fulfill all the wishes of the guest, we send an offer for the most similar accommodation according to the wishes of the guest. The lessor guarantees the truthfulness of the image records and data related to the characteristics of the accommodation units from his offer, as well as the truthfulness of the prices and conditions under which the accommodation is offered.

2. Reservation

By accepting the offer, i.e. paying the advance payment (advance payment) for the offered accommodation, the guest accepts our conditions. By paying the advance payment according to the offer, the guest confirms that he is familiar with these General Terms and Conditions for the provision of accommodation services and that he accepts them in their entirety. The cost of the advance payment is borne by the guest.

To confirm the accommodation reservation, the guest pays an advance payment in the amount of 30% of the total price of the accommodation he has booked. The remaining amount, up to the total value of the arrangement of 70%, is paid in agreement with the lessor.

If the payment is not made within 5 days of the sent offer, it will be considered that the guest has given up the reservation.

After receiving the advance payment, the landlord sends the guest a reservation confirmation and undertakes not to offer the same unit to other guests for the reserved period.

3. The renterʼs right to change and cancel the reservation

If extraordinary circumstances occur that cannot be foreseen, avoided or eliminated, the reserved accommodation can only be replaced with prior notification and permission of the guest, and this with accommodation of the same or higher category and at the accommodation price at which the guest confirmed the reservation.

In the event of the impossibility of replacing the paid accommodation, the lessor reserves the right to cancel the reservation with prior notification to the guest at least 7 days before the start of using the service, and guarantees a refund of the entire amount paid. If extraordinary circumstances occur on the day the service starts, or during the guestʼs stay (sudden breakdowns, etc.), the landlord will try to provide the guest with information about other possible accommodation and return the unrealized amount paid to the guest.

In the case of a shorter stay than the reserved one, the total price of the accommodation is calculated for the entire reserved period.

4. The guestʼs right to change and cancel the reservation

In case the guest wants to cancel the reservation made according to his request, he can do so free of charge no later than 30 days before the date for which he announced his arrival.

A change is considered a change in the number of persons or the date of the start and/or end of using the service no later than 45 days before the start of using the service. The first change of reservation, if possible without additional costs, will be made free of charge. In the event that it is not possible to change the reservation, and if the guest cancels the confirmed reservation for this reason, the conditions for cancellation of the reservation below apply.

The basis for calculating cancellation costs is the date when the guest notified that they want to cancel the reservation:

for cancellation 30 or more days before the start of using the service, the advance payment is returned. In the event that the guest cancels the accommodation within 30 days before the confirmed arrival, the Lessor is not able to return the advance payment to the Guest.

The advance is a guarantee to the renter that the rental contract has been concluded, and to the owner of the accommodation, if the reservation is not fulfilled, it serves as compensation.

If the guest does not arrive at the reserved accommodation unit by midnight on the day of the start of the service, and has not contacted the lessor, the reservation is considered cancelled, so cancellation costs are calculated according to the above.

Cancellation without cancellation costs is valid only in the following cases and with mandatory written confirmation:

an accident with serious bodily injury,
sudden acute illness that requires urgent medical care,
disorders in pregnancy,
damage to property caused by fire, natural disaster or intentional criminal offense by a third party,
and a military exercise.

Advance payments can be made by bank transfer to a foreign currency account that the guest will receive by email upon offer.

The guest is obliged to submit a confirmation of payment to the agency immediately after payment, otherwise the lessor is not obliged to make a service reservation and the lessor is not responsible for unfulfilled service reservations due to the guestʼs delay in delivering the confirmation according to the agreed time.

5. Description of accommodation services
The accommodation we offer is categorized by the competent Administration for the Economy. Each guest will receive an exact description of the apartment in the offer. By accepting the offer, the guest confirms that he is familiar with the information, description and photos of each accommodation unit offered by the owner.

The lessor undertakes to provide adequate kitchen utensils and cutlery in the accommodation unit, in accordance with the number of persons for whom it is intended. Every guest should be welcomed 

n to a clean and tidy accommodation unit, and every guest will be greeted with clean sheets and shower towels. For guests staying longer than a week, bed linen and towels will be changed once a week.

The guest is responsible for any damage to devices or equipment provided to the guest and caused by improper use of said equipment, and the determination of any damage must be done in the guestʼs presence. The guest is obliged to settle any damage on the spot.

6. Prices

Prices are displayed next to each accommodation unit. Prices of accommodation units are expressed in euros, and for guests from Croatia in kuna until the end of 2023. After that, only in euros. The price of the apartment shown in the price list is for the daily rent of the apartment.

In addition to the stated prices for each apartment, if the landlord specifically emphasizes this in the offer, the final cleaning of the apartment can be charged additionally. The price of the final cleaning is 50 EUR.

7. Residence tax

The residence tax is included in the price of accommodation.

8. Arrival

Entry to the apartment is possible between 16:00 and 24:00 on the day of arrival. The landlord is not obliged to receive guests before or after this time. The guest is obliged to inform the renter about the time of arrival min. 48 hours before arrival. Upon arrival, it is necessary to hand over the documents of all accommodation users to the landlord in order to register with the tourist association.

9. Departure

The apartment must be vacated by 10 a.m. on the day indicated on the reservation. On the day of departure, the guest is obliged to allow the lessor to inspect the condition of the rented accommodation, and to hand it over in the condition in which he found it on the day of arrival. If you do not leave the apartment by 10 oʼclock, we reserve the right to charge for another day.

10. Parking

Most of the apartments do not have their own parking lot, and cars can be parked in the public parking lot, which is charged for. Parking in front of the house is free of charge.

11. Air conditioning

If the landlord notices that the air conditioner is on and the windows are open when the guest is or is not in the reserved accommodation, the landlord reserves the right to charge for careless use of the air conditioner, which increases the price of the stay by 2 - 3 EUR per day.

12. Cleaning

The accommodation unit is cleaned on the day of arrival and departure by the lessor. Bed linen and towels are changed every 7 days, if necessary you can request towels every 3 days. The guest is obliged to leave the properly reserved accommodation. Cleaning the kitchen utensils before departure is the responsibility of the guest.

13. Pets

Pets are welcome at Villa Stella, but a special fee of €50 is charged for dogs.

14. Complaints

Complaints should be announced when a problem occurs, we do not accept complaints upon departure in order to reduce your bill. Please report any problems that arise in time so that we can try to solve them to our mutual satisfaction. The lessor accepts objections expressed only during the summer vacation, objections are not possible after departure.

The guest is obliged to:

- comply with the posted house rules in the rented accommodation unit, and cooperate with the lessor in good faith
- upon arrival at the accommodation unit, submit personal documents for reporting to the authorities. The documents will be returned to the guest after a maximum of 12 hours.
- bringing more people than agreed or bringing unannounced pets to the accommodation unit is not allowed, in this case the Lessor will cancel the guestʼs stay and charge the entire amount of the agreed arrangement.

15. Resolution of objections

The guest who arranged the accommodation has the right to complain about the non-performed contracted service.

1. if the guest is not satisfied with the situation, he is obliged to inform the landlord immediately upon arrival about the reasons for his dissatisfaction

2. if the guest is not satisfied with the situation on the spot, and leaves the facility and finds another accommodation on his own, without giving the landlord a chance to eliminate the cause of his dissatisfaction, or to possibly find him an alternative accommodation, such a guest cannot demand a refund regardless of the fact whether his reasons were justified or not.

3. If the justified causes of dissatisfaction cannot be eliminated, the landlord can offer alternative accommodation to guests, if it is not adequate for the guest, the guest can find alternative accommodation himself.

The highest compensation for a complaint can reach the amount of the advertised part of the services, and it cannot cover already used services as well as the entire amount of the arrangement.

16. Protection of personal data
The Guest provides personal data voluntarily for inspection by the Lessor in order to resolve his requests and services. The lessor undertakes not to use the Guestʼs personal data for other purposes nor to give them to a third party, except for the purpose of realizing the requested service.

17. Warning

By paying the advance payment, the guest fully accepts the program and the conditions for providing accommodation presented here in contact with the landlord.

When confirming the reservation, we assume that you are familiar with and agree to these rules and that you will fully comply with them.

Last modification: 11.8.2023.

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